If you wish to return or exchange an item, you can easily order a return label. The process varies depending on your location. Please select the appropriate country below for detailed instructions on how to get your return label.
1. Register your return: Before sending your return, please ensure you have registered it on our website here. This will allow us to process your return or exchange quickly.
2. Include your order ID and e-mail: Please include your order ID and e-mail and clearly state which items you are returning or exchanging in the package.
3. Return shipping: The return shipping cost will be covered by you unless specified otherwise.
* Only for EU countries. At the moment it’s only possible to order return shipping labels here to countries within the EU.
* Information for Sweden: For returns or exchanges of products other than footwear, you can buy a return shipping label at cost price. If you have requested a return for a refund or exchange of shoes, a return shipping label will be automatically sent to you by email.
If you need assistance or have any questions, please don’t hesitate to contact our customer service at ktj@skolyx.se